Privacy Policy – Oak Room Wines
Oak Room Wines is committed to providing quality services to our customers, and this policy outlines our ongoing obligations regarding how we manage your personal information.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your personal information.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
What Personal Information We Collect and Why
Personal information is any information or opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.
We collect personal information in a variety of ways, including:
- Through online enquiries via our website www.oakroomwines.com.au
- By email, phone, or in-person communication
- Through newsletter subscriptions, quote requests, and contact forms
- From social media interactions and other publicly available sources
- Through third-party integrations such as Zoho CRM, Gravity Forms, and email marketing platforms
We collect your personal information for the primary purpose of providing our services to you, including processing enquiries, orders, and custom label or gift box requests. We may also use this information for:
- Providing updates, product information, and marketing communications
- Internal record keeping and quality improvement
- Client relationship management
You may unsubscribe from our marketing communications at any time by contacting us in writing or following the unsubscribe link in our emails.
Sensitive Information
Sensitive information (such as details about your health, ethnicity, political opinions, or religious beliefs) is rarely relevant to our business. If collected, it will only be used:
- For the primary purpose for which it was obtained
- For a directly related secondary purpose
- With your consent, or where required by law
Third Parties
Where practical, we collect personal information directly from you. However, we may also receive information from third-party services such as marketing platforms or business directories. In such cases, we take reasonable steps to ensure you are made aware of any information we have received.
Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:
- To third-party service providers (e.g. couriers, marketing or printing partners) for the purpose of fulfilling your orders or requests
- Where you have provided consent for disclosure
- Where required or authorised by law
We do not sell, rent, or trade personal information to third parties for marketing purposes.
Security of Personal Information
We take reasonable steps to ensure your personal information is secure from misuse, loss, or unauthorised access.
Data is stored within secure systems, including Zoho CRM, our website database, and protected email systems. Access is limited to authorised staff who require it to perform their roles.
When personal information is no longer required for its purpose, we take reasonable steps to permanently delete or de-identify it. Most client information is retained for a minimum of seven (7) years as required by law.
Access to and Correction of Personal Information
You have the right to access and correct the personal information we hold about you. To request access or updates, please contact us in writing using the details below.
Oak Room Wines will not charge any fee for access requests but may charge a reasonable administrative fee for providing copies.
To protect your privacy, we may ask for identification before releasing information.
Maintaining the Accuracy of Your Information
We take reasonable steps to ensure the information we hold is accurate, up to date, and complete.
If you believe that any information we hold about you is incorrect or outdated, please contact us as soon as possible so we can update our records.
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website at www.oakroomwines.com.au.
Privacy Policy Complaints and Enquiries
If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact us:
Oak Room Wines
📍 26 Stelvio Close, Lynbrook VIC 3975, Australia
📞 1300 446 926